CLIENT CARE & COMMON INQUIRIES
Frequently Asked
Frequently Asked
Questions
Clear answers regarding orders, wholesale pricing, logistics, authenticity guarantees, and corporate event gifting.
Ordering, Shipping & Payment
How does payment work for large orders and interstate shipping? ↓
Because freight rates fluctuate with carton weight and regional courier distance, checkout allows flexible offline bank transfer and verified card checkout. For custom logistics, our sales concierge provides an itemized delivery quote.
Can I receive same-day delivery in Lagos? ↓
Yes. Orders confirmed before 12:00 PM West Africa Time are dispatched for same-day delivery within Victoria Island, Ikoyi, Lekki Phase 1, Ikeja GRA, and Surulere.
Authenticity & Vintage Quality
Are all wines and spirits guaranteed 100% authentic? ↓
Unconditionally. Since our founding in 2000, we maintain zero tolerance for counterfeit stock. We import directly or source through accredited principal brand owners with full provenance paperwork.
Do you provide corporate gifting and event curation? ↓
Yes. Our private client team curates bespoke wedding cellar selections, branded executive gift hampers, and large-scale celebrations with complimentary sommelier pairing consultations.
Wholesale & B2B Distribution
How do I register as an authorized regional sub-distributor? ↓
Visit our Partnership page or fill out the distributor inquiry form. Once approved, you gain access to wholesale pallet tier pricing, priority allocation, and trade credit terms.
What is the minimum wholesale order threshold? ↓
Wholesale wholesale carton tiers start at 10 cases per brand SKU. Single mixed pallets can be customized for hospitality and boutique retail partners.
Still have questions?
Our dedicated customer assistance desk is available Monday through Saturday from 8:00 AM to 6:00 PM.
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